Warranty and Maintenance Policy

    Warranty and Maintenance Policy

  1. The company provides free maintenance service for five years which does not include misuse or consumption for all herbal items, provided that the use of the items mentioned by the customer is the same and the maintenance does not include items not used or stored by the customer.


  2. Items covered by maintenance and warranty are limited to (artificial grass - food travel of all kinds - garden lighting - electrical wiring - session structures).

  3. Maintenance and warranty does not include (glass -lamps - sponges - hinges - mirrors - accessories).


  4. the spare parts required for maintenance are not available at the company, they will be imported directly from the supplier or from the local market whichever is available according to the customer's request and the customer will bear their full value in addition to the shipping cost.


  5. Please keep the original invoice and highlight it to the technician of the Global Group for service, noting that after-sales service is provided only to the first beneficiary (the invoicer).


The period of receipt and implementation of the maintenance request is as follows:
From the date of receipt of the warranty request letter to the arrival of the reply from customer service 2 working days
Inspection and maintenance period at the garden 3days
Verification and Final Inspection 1 hour



* We always note that the customer has the right to request guarantees and obtain a lukewarm description of all added tax values.